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Child Support Enforcement Customer Service Call Center
For your convenience, the Illinois Department of Healthcare and Family Services (HFS), Division of Child Support Enforcement implemented a toll-free customer service number.
Customer Service representatives are available Monday through Friday, from 8:00 a.m. to 4:30 p.m. (except state holidays).
Contact the Customer Service Call Center for help (other than legal advice). Staff can answer questions about child support and assist you in getting problems resolved. The Customer Service Call Center serves parents and persons with child support concerns.
Staff works with other Division of Child Support Enforcement offices to:
If you are hearing impaired and have a telephone device for the deaf (TTY), you may call TTY 1-800-526-5812 to get answers to your child support questions.
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Illinois Child Support Links
Automated Voice Response System:The Automated Voice Response System service is offered in both English and Spanish 24 hours a day, 7 days a week.
If you have an active child support case with HFS, you can receive the following information from the AVRS:
General information on the following:
To access your specific case information, you will need your Social Security number and the date of birth of a child in the case.
If you do not have an active child support case with the department and would like one, a customer service representative will be able to answer your questions and take your application. Please call 1-800-447-4278, between 8 a.m. and 4:30 p.m., Monday through Friday except state holidays.
Illinois Department of Healthcare and Family Services(Formerly known as Illinois Department of Public Aid)
Effective July 1, 2005, the name of the Department of Public Aid has changed to Healthcare and Family Services (HFS).
Local Office:4705 - 44th Street - Suite ARock Island, IL 61201-7169
Website:http://www.hfs.illinois.gov
DNA Testing:When a court order is entered for DNA testing on behalf of the parties by Illinois Healthcare and Family Services (HFS), you will be notified via mail as to the date and time from their office.DNA testing is done at:Illinois Healthcare and Family Services Bldg4705 44th StreetRock Island IL 61201You will be required to bring 2 forms of ID, and 1 form of ID for the child (if child is to be tested at same time). If you need to cancel or reschedule call (309)788-0687.
Illinois State Disbursement Unit
The State Disbursement Unit is managed by ACS State & Local Solutions. ACS maintains a secure and interactive Web site for the Illinois SDU, where customers can retrieve child support payment history for the last five transactions.
In order to qualify for federal child support funds, each state must have a centralized unit to receive and distribute child support payments. Child support payments for both IV-D cases (current and former cash or medical assistance cases, as well as others who have requested child support services) and non-IV-D cases (those whose child support is handled privately, generally through private attorneys) are processed through this central unit.
SDU Address:State Disbursement UnitP.O. Box 5400Carol Stream, Illinois 60197-5400
Interactive Web site for the Illinois SDU:
Visit the Interactive Web site for the Illinois State Disbursement Unit , where you can:
Self Help Legal Information
The following two (2) websites may provide assistance for persons representing themselves:
This website walks unrepresented persons through the legal process on a step by step basis. Information and forms are provided on several different subject areas including domestic relations, consumer law and immigration. Litigants can obtain forms using Adobe Acrobat Reader. The webiste allows users to download the Adobe program without charge.
Alternatively, litigants can order forms as follows:
By U.S. MailSelf Help Legal CenterLesar Law Bldg.Southern Illinois University School of LawCarbondale IL 62901
By Phone:(618) 453-3217
By E-Mail: click here
This is a national website sponsored by various organizations including American Judicature Society and Legal Services Corporation. The website refers users to websites in every state. For example, through the Illinois link, the user can obtain court forms from Illinois' Second (2nd), Fifteenth (15th) and Seventeenth (17th) judicial circuits.
